It's our priority to ship in-stock orders in the shortest time possible. We currently offer two shipping methods: Express or Standard Mail. For the option of Express Mail, we ship to almost anywhere in the world through express courier services such as FedEx, DHL and UPS. For this option, we do not ship to P.O. Box or Military Base addresses (APO/FPO). Orders to these addresses will only be shipped through Standard Mail services. Average time for delivery through express courier services is between 3 to 5 working days. With Standard Mail option, delivery time is between 2 to 3 weeks.
Orders are processed from Monday to Saturday (except public holidays) and we will try our best to ship orders within 24-48 hours of receiving orders. Once order has been shipped, we will notify you through email and tracking number will be provided for easy tracking.
For Express Mail, an adult signature is required during delivery and if no one is available at the address specified, the parcel will be sent to the nearest post office for collection at later time.
Shipping cost for all orders are estimated automatically in your shopping cart. You can refer to the calculated shipping cost for the different shipping options available by clicking on the "Estimate Shipping" button at the bottom of your shopping cart. Please make sure that the right address is provided to prevent any delay in shipment. During Checkout, you will be provided with the option to choose one of the shipping options available. Shipping cost will be automatically added to the total amount before you proceed to make payment.
Only items shipped through Express Mail are insured and they are insured by the courier services. In the rare occasion that the item arrive damaged, please contact us within 24 hours of receiving your parcel and we will provide instructions on how to make claim with the courier services. To help support your claim, please retain packing materials and item as this will help in your insurance claim with the courier services.
In the rare occasion that the good received is faulty, please contact us and we will facilitate the exchange as soon as possible. For this Return Policy to be valid, please return faulty good back to us within 30 days of receiving the item. Customer is responsible for all return shipping charges. The item returned must be in the condition as when received (original packaging and other items that came with the item to be returned).